TERMS AND CONDITIONS OF SALE
These terms and conditions are applied to all the purchases of the products of DHI.
PAYMENT
1. Full payment by either cash, cheque or bank card must be made at the time of the purchase and prior to the delivery of the Items. 2. The invoice paid by cheque is not considered paid until the payment is collected from the bank.
DELIVERY
1. The items will be delivered within Two-Five Business days from the date of the payment of the full amount.
2. The customer must provide the correct delivery address.
3. It is the customer responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location.
4. Products will only be delivered to a person aged over 18 years old.
5. DHI offers QAR 50.00 for the delivery for accessories inside Doha and QAR 80.00 for outside Doha. For Furniture Delivery in Doha QAR 300.00 and outside Doha QAR 500.00. If the customer fails to accept the delivery on pre-arranged delivery date, he/she will be responsible for organizing the collection or redelivery of the products for a delivery charge amounting to QAR. 500.00.
6.The Customer will be charged delivery Fee for any international orders on accessories.
7. DHI will not be liable for any delay in performing any of our obligations if such delay is caused by the factors beyond our reasonable control.
STORAGE
DHI offers Twenty-One days’ free storage from the initial date of purchase for the ordered items. The below storage fees will apply If the client fails to receive the products in the specified period as follow:

CANCELLATION OF ORDER, EXCHANGE & REFUND
1. The customers have the right to exchange or return the purchased items within 7 days from the date of purchase, provided that the products are not used, are inside the original packaging accompanied by the original purchase invoice/receipt. Delivery charge will be applied per trip as follows: QAR. 100.00 within Doha and QAR. 200.00 outside Doha for accessories; QAR. 300.00 within Doha and QAR. 500.00 outside Doha for furniture items.
2. In the event of canceling the invoice that has not been delivered, knowing that it has been stored with us for more than 7 days, 20% of the invoice value will be deducted before refunding the customer. 3. In the event of canceling the invoice that was delivered on the condition that the products are not used, and that it is inside the original packaging accompanied by the original purchase invoice / receipt and no more than 7 days have passed, 30% of the invoice value will be deducted before refunding the customer. 4. Refund will be made by same method as the original payment. In case of cash purchase, the refund will be processed by Bank Transfer. 5. Refunds to credit or debit cards can take up to 30 days depending on the concerned bank’s policy.
INSPECTION OF PRODUCTS
The customer must inspect his/her products upon their delivery and he/she will be required to note any damages on the delivery note. The company is not responsible for any damages or shortage of goods after the customer inspected and received them.
LITIGATION AND DISPUTE SETTLEMENT
1. In cases of disputes and differences between the two parties, amicable methods of resolving disputes and differences shall be preferred. 2. In the absence of mutually satisfactory solutions, the parties should settle the dispute at the Court of the State of Qatar.